Policies and FAQ’s

Yoo-Halloo! Thanks for stopping by. Here at The Kitschy Stitcher, I believe in making your shopping/buying experience as enjoyable as possible- while offering one-of-a-kind handmade pieces for you to enjoy hanging up in your home.

Returns and Exchanges

While I cannot offer full refunds, I am most definitely willing to work with you on getting the end result you want! I do offer partial refunds if it is NOT a custom order. If for any reason you are not satisfied with your purchase from The Kitschy Stitcher, message me and we will work together to make it right. 🙂 I will do whatever I can to ensure that you are happy with your art!

Because of the amount of labor involved in custom orders, and due to the customized nature of these orders, I am unable to offer a full refund on these. Please contact me if you have any concerns with your order!

Shipping

Hoops that are already made will be marked as shipping in 1-3 business days. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Made-to-order items will show a shipping time on the item listing.

If you are requesting a custom order, please check with me on what my current processing time is at the time of request. Once payment is received, your custom order will be started immediately. If I am discussing custom orders with more than one customer, whomever submits payment first will have their order started first. If you need a rush order, just let me know and I will set up a Rush My Order listing for you to purchase, which will then put your order at the top of my order queue.

Custom and personalized orders

If you want a custom order, simply send me a message and we will work together to make your vision a reality! Once I know what size of hoop you want, and what level of difficulty your design will be, I can price a custom listing for you, which you will then purchase from my shop.

Privacy Policy can be found at https://kitschystitcher.com/privacy/

Thank you!!